Privacy policy

Roe Deer Incorporée — Privacy Policy

Effective Date: August 5, 2023
Your trust is paramount to us. Roe Deer Incorporée (“Roe Deer,” “we,” “us,” or “our”) is committed to safeguarding your privacy and ensuring the responsible handling of your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with our website, purchase our products, or engage with our brand in any form.

By accessing our website or using our services, you agree to the terms set forth below.

1. Information We Collect

1.1 Personal Information

We may collect information you voluntarily provide, including:

  • Name, billing and shipping address

  • Email address and phone number

  • Payment details and order history

This information enables us to fulfill purchases, provide customer support, and ensure a seamless experience.

1.2 Automatic Usage Data

We collect certain information automatically including:

  • IP address, device type, browser, and operating system

  • Pages viewed and actions taken on our website

This data supports performance optimization and personalization.

1.3 Cookies & Similar Technologies

We may use cookies and analytics tools to enhance functionality, improve site performance, and present product recommendations tailored to your interests. You may adjust cookie preferences through your browser settings.

2. How We Use Your Information

We process your information strictly for the following purposes:

  • Order fulfillment — processing and delivering purchases

  • Communication — providing order updates and customer support

  • Service improvement — analyzing website behavior to enhance usability

  • Brand engagement — sending curated product news and exclusive offers (only with your consent)

3. Information Sharing & Disclosure

We do not sell or trade your personal data. However, we may share information in the following limited circumstances:

3.1 Trusted Service Providers

Payment processors, shipping partners, and website support services may receive relevant information solely to perform their functions, under strict confidentiality obligations.

3.2 Legal Compliance

We may disclose information when required by law, regulation, or lawful governmental request.

4. Your Rights & Preferences

  • Access & Correction: You may review or update your personal details by contacting us or through your account.

  • Marketing Preferences: You may opt out of promotional communications at any time via the unsubscribe link or by contacting us directly.

  • Data Portability & Deletion Requests: Subject to applicable law, you may request a copy or deletion of your data.

5. Data Security

We employ robust industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure. While no digital transmission is infallible, we continually refine our protective systems to uphold best-in-class security.

6. Children’s Privacy

Roe Deer does not knowingly collect information from individuals under the age of 18. If such data is discovered, it will be promptly removed.

7. International Users

If you access our website from outside Canada, please note that your information may be processed in Canada or the United States, subject to local and international privacy laws.

8. Updates to This Policy

We may revise this Privacy Policy periodically to reflect operational or regulatory updates. Any material changes will be posted here with an updated effective date.

9. Contact Us

Our support team is available to assist with any questions or privacy-related requests:

Roe Deer Incorporée 
roedeerca@gmail.com / 357 King St West, Toronto, Canada