Terms of service

Roe Deer Incorporée — Terms of Service

Effective Date: August 5, 2023

Welcome to Roe Deer Incorporée (“Roe Deer,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website and the purchase of our products. By browsing or transacting on our site, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1. Our Products

Our pieces are thoughtfully crafted tableware designed to elevate the dining experience.
Product details, availability, pricing, and features are presented with the highest accuracy; however, minor variations in color, shape, or finish may occur due to artisanal manufacturing processes.

We reserve the right to:

  • Update product offerings

  • Limit quantities available for purchase

  • Discontinue any product at any time

2. Orders & Acceptance

Your order constitutes an offer to purchase. We may accept or decline any order at our sole discretion.

We may cancel or refuse orders when:

  • Stock is unavailable

  • Payment authorization cannot be obtained

  • Shipping restrictions apply

  • Fraud or misuse is suspected

Once accepted, you will receive an order confirmation via email.

3. Pricing & Payments

All prices are listed in the currency indicated at checkout and are subject to applicable taxes, duties, and fees.

We accept major secure payment methods as provided at checkout.
By submitting payment, you confirm that you are authorized to use the selected method.

4. Shipping & Delivery

Shipping timelines are estimates and may vary based on carrier performance and destination. Detailed shipping terms can be found in our Shipping Policy, incorporated herein by reference.

Risk of loss transfers to the customer upon delivery by the carrier.

5. Returns & Exchanges

We take pride in our quality and presentation. If a piece does not meet your expectations, our Return & Exchange Policy provides a refined and straightforward resolution process.

The Return & Exchange Policy is incorporated into these Terms.

6. Use of Products

Our products are intended for premium dining use. Customers agree to:

  • Handle products responsibly

  • Avoid misuse that compromises safety or durability

  • Refrain from resale or redistribution without prior authorization

Commercial use by hospitality partners is permitted under separate agreements.

7. Intellectual Property

All content displayed on the Roe Deer website—including designs, photography, trademarks, product names, brand elements, and written content—is owned by Roe Deer or our licensors.

You may not reproduce, modify, distribute, or commercially exploit any intellectual property without explicit written permission.

8. Website Use & Conduct

You agree not to:

  • Engage in harmful, fraudulent, or unlawful conduct

  • Interfere with website functionality or security

  • Scrape or extract data for competitive use

We reserve the right to suspend access for violations.

9. Privacy

We are dedicated to maintaining the confidentiality and security of your personal information. Our practices are outlined in our Privacy Policy, which forms part of these Terms.

10. Disclaimer & Limitation of Liability

To the fullest extent permitted by law, Roe Deer is not liable for:

  • Indirect, incidental, or consequential damages

  • Losses arising from misuse or improper handling of products

Our total liability shall not exceed the value of your order.

Certain jurisdictions may not allow limitations — in those cases, your rights remain unaffected.

11. Governing Law

These Terms are governed by the laws of Ontario, Canada, and applicable Canadian federal laws, excluding conflict of law rules.

Any disputes shall be resolved exclusively in the courts of Ontario.

12. Updates to Terms

We may revise these Terms periodically to reflect operational, legal, or technological changes. Updated versions will be posted to this page with a revised Effective Date.

Continued use of our website constitutes acceptance of updates.

13. Contact Us

For any questions regarding these Terms or your interactions with Roe Deer:

Roe Deer Incorporée – Client Relations
roedeerca@gmail.com / 357 King St West, Toronto, Canada

By purchasing from Roe Deer or accessing our website, you affirm your acceptance of these Terms and share in our commitment to upholding the refinement and integrity of the Roe Deer experience.